Refund Policy

ChamSpy Software

Your purchase of Chamspy software shall be regulated by this refund policy.

To the extent permitted by law, payments are non-refundable and we do not provide refunds or payments for partial subscription periods. No refund will be issued in case the user has lost its private encryption key, which has resulted in loss of data, temporary loss of access to the user’s control panel or any other inconveniences for the user.No refund will be issued in case a user refuses to re-install or re-link ChamSpy Software in the event of the performed upgrade of the operating system on the target device.No refund will be issued in case a user’s target device is not in compliance with the ChamSpy Compatibility Policy;connection with ChamSpy subscription due to the absence of Internet access, factory reset or update to the latest operating system version.

ChamSpy for Сomputers(ChamSpy Desktop)

No refund can be issued to a user in case the reasons for a refund are completely beyond ChamSpy control. They include, but are not limited to:

1. The target device is not owned by the user, or the user has not obtained the consent of the target device owner to install the ChamSpy app.

2. The target device is running an unsupported operting system.

3. The user fails to follow the installation guidelines via email or official website.

4. The user doesn’t accept technical assistance.

5. After purchasing a subscription plan, the user intends to use ChamSpy desktop on more than one target devices.

6. Personal reasons(I changed my mind; bought the product by mistake, did not use the software, etc).

7. Cannot access to the target devive

8. The target device has no internet connection.

9. The user’s target device does not meet the ChamSpy compatibility requirements.

10. The ChamSpy software has been unlinked or damaged by the antivirus software or the target device owner.

11. The target device has lost the connection with the ChamSpy subscription because it cannot access the internet, restore factory settings or update to the latest operating system version.

12. The user did not voluntarily cancel the subscription during the trial period and incur any expenses.

ChamSpy for Phones

No refund can be issued to a user in case the reasons for a refund are completely beyond ChamSpy control. They include, but are not limited to:

1. a target phone is not owned by a user or a user did not receive a consent of a target phone owner to install the ChamSpy Software;

2. a target phone does not have Internet access (no money left on the target phone account, temporary service interruption, roaming-related problem, etc.);

3. the carrier operator is changed by a target phone user that leads to the loss of Internet connectivity and consequently improper functioning of ChamSpy Software;

4. update of operating system of a target phone;

5. a target phone was reset to original factory settings;

6. a user does not follow the installation guidelines of our customer support team via email or telephone call;

7. a user does not accept technical assistance;

8. a user does not have a physical access to a target phone or has forgotten the password to unlock it;

9. a user did not receive the data that had been saved on a target phone before ChamSpy was installed on it;

10. a target device runs unsupported operating system. The following operating systems are NOT supported: Symbian Belle, Windows Phone, Windows Mobile, BlackBerry 10 or Bada. Click here to learn more about Compatibility Policy.

11. a user intended to use ChamSpy Phone on more than one target device after purchasing one subscription plan;

12. personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Software was not used, etc.);

13. a user is either unable or does not want to jailbreak iPhone to utilize advanced features;

14. a user’s target phone is not in compliance with the ChamSpy compatibility requirements;

15. ChamSpy Software was unlinked or damaged by anti-virus software, target device’s owner or other services;

16. advanced features of ChamSpy Software (WhatsApp, Skype, Viber monitoring, etc.) are not available because a user is either unable or does not want to root the Android device.

ChamSpy without Jailbreak Solution

No refund can be issued to a user in case the reasons for a refund are completely beyond ChamSpy control. They include, but are not limited to:

1. a target device is not owned by a user or a user did not receive a consent of a target device owner to install the ChamSpy Software;

2. a user does not have iCloud credentials for a target device or they are not up-to-date;

3. iCloud backup can not be activated to a target device by a user, even though it is technically possible;

4. a target device does not have daily WI-FI connection;

5. change of carrier leading to loss of Internet connectivity and consequently improper functioning of ChamSpy Software;

6. a user does not follow the installation guidelines of our customer support team via email or telephone call;

7. a user intended to use ChamSpy on more than one target device after purchasing one subscription plan;

8. personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Software was not used, etc.);

9. a target device does not have enough space in iCloud for saving backups and a user is not able to increase it;

10. a user did not receive the data that had been saved to iCloud account before ChamSpy Software installation.

11. 2-factor/2-step verification is enabled on a target device and a user is either unable or does not want to disable it.

Support Services

ChamSpy offers Phone Support Services for users seeking a highly personalized level of technical support (help with Android rooting, phone support, etc.). Users may obtain privileged technical support re-installation, explanations how the advanced features work, and a user may be provided with a guide for jailbreak/root for a target device.

Subscription Prolongation

Non-refundable

Upgrades / Downgrades

No refund will be issued for Upgrades or Downgrades to or from ChamSpy subscription plans.